Shipping policy
Shipping
We aim to provide a reliable, transparent and carefully managed delivery experience.
Orders may be fulfilled from our own inventory or through selected logistics partners, depending on product availability and destination. This allows us to maintain availability while ensuring that all orders are handled under CUVLÈ’s delivery standards.
Processing Time
Orders are typically processed within 24 hours on business days.
Once your order has been dispatched, you will receive a shipping confirmation with tracking details.
Delivery Time
Delivery typically takes 5–10 business days from dispatch, depending on destination and local carrier conditions.
If your order has not arrived within 10 business days after dispatch, please contact us at info@cuvle.com and our team will assist you.
Complimentary Delivery
CUVLÈ offers complimentary delivery on all orders within Sweden, the Nordics and the European Union.
Customs, Duties & Import Taxes
All applicable customs duties, import taxes and related delivery charges are covered by CUVLÈ.
You will not be required to pay additional customs or import charges upon delivery.
If a carrier requests any additional payment upon delivery, please contact us before making payment so our team can review and assist.
Separate Shipments
In some cases, items from the same order may be shipped separately. This can occur when products are fulfilled from different locations or arrive in separate packages.
If your order is split into multiple shipments, tracking information will be provided where available.
Remote Areas & Delivery Conditions
Delivery times may vary for remote areas, islands or locations with limited carrier coverage.
If additional time is required, tracking information will be updated where available.
Incorrect Shipping Address
Please ensure that your shipping details are correct before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed once the order has been processed or shipped.
CUVLÈ is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete shipping information provided at checkout.
Uncollected or Refused Shipments
If a shipment is not collected and is returned to us, additional shipping or handling costs may apply.
If a customer refuses delivery without prior agreement with CUVLÈ, any return shipping, handling or related costs may be deducted from the refund where applicable.
Lost or Delayed Shipments
If your order appears to be lost or significantly delayed, please contact us and we will assist in resolving the issue with the carrier.
For lost, delayed or disputed deliveries, CUVLÈ may need to complete a carrier investigation before arranging a replacement or refund.
Delivered but Not Received
If tracking shows that your order has been delivered but you have not received it, please contact us as soon as possible.
We will assist you in reviewing the delivery details and opening an investigation with the carrier where necessary.
Once a shipment has been marked as delivered by the carrier, it is considered delivered unless a carrier investigation confirms otherwise.
Damaged Shipments
If your order arrives damaged, please contact us within 72 hours of delivery and include clear photos of the package and product.
We will assess the case and arrange a suitable resolution where applicable.